HomeLovers Real Estate

  • Terms and Privacy

Terms and Privacy

Your privacy and the protection of your personal data are very important for us. For this reason, we advise you to read this privacy policy to understand and accept the conditions in which you make your personal data available and to authorise the collection, use and disclosure of such data in accordance with the rules defined herein.

Responsibility for the processing of your data
At HomeLovers – registered trademark as HomeLovers,The Trendy Real Estate with licence no. AMI9089 (hereinafter referred to as HomeLovers) – we worry about the safety and protection of the personal information provided by our clients. Therefore, and in order to, at any time, process your data legally, loyally and transparently, in accordance with national and European legislation, both in terms of collection and subsequent processing of your personal data, we have updated and adjusted our personal data protection policy, in compliance with (EU) Regulation 2016/679 of the Parliament and Council, known as the General Data Protection Regulation, or GDPR, now in force. The same applies to the branches HomeLovers Porto (GoProd - Home Broking, AMI 11400) and HomeLovers Algarve that operate in a legally independent manner and implement their own GDPR.
Under the scope of European legislation, businesses must have a legal basis to process data. You should know that regardless of the applicable legal basis, you always have the right to request access to rectify and erase your data pursuant to the GDPR.

Our commitment to your data
We assume our responsibility to seriously protect the personal information transmitted to us. The present declaration explains how we do that, explains what we do with the personal information that we find in our possession, how we protect it and explains your rights to privacy (if applicable).

Changes to the Privacy Policy
You should consult this page on a regular basis to check any changes that may have been made.
Currently we collect your data in the following manner:

1. Your personal data
During your visit to this site, we automatically collect the following personal data on you:
  • information on the pages that you visit on this site;
  • date and time of your visit,
  • IP address,
  • Web browser,
  • the site (URL) you visited before accessing this site
  • some cookies (see section 2.1 below).
Furthermore, we shall collect all the information you submit to us when using the contact forms available on this site.
The personal data we process in this context is:
  • name;
  • telephone number;
  • Email address;
  • Listings and information associated with the data regarding individual real estate transactions.

2. Cookies, Google Analytics and AddThis plug-ins
2.1. Cookies

This site uses what are known as cookies. A cookie is a small archive that can be kept in your computer when you visit a site.
Cookies are generally used to provide the visitor of the site with additional functionalities within the site. They can for example be created to control your visit and support your browsing on the site, help you to continue where you left off and / or recall your preferences and configurations when you visit the site once again.
Cookies cannot access, read or modify any other data on your computer.
Most of the cookies used on this site are what are known as session cookies. They are automatically deleted when you leave the website.
There are also persistent cookies which remain on your computer until you delete them on your browser. We use persistent cookies to recognise you when you visit this site again.
If you want to control the cookies installed on your computer, you may change the configurations of your browser for it to notify you when a site tries to install a cookie or you may definitively block the cookies. You may also exclude cookies that have been installed in your computer. Consult the function 'Help' on your browser to obtain more information on how to execute these steps.
Please note that the deactivation of cookies may affect your online experience and / or prevent you from taking full advantage of our site.
For more information on the use of cookies and how to block them, visit allaboutcookies.org, youronlinechoices.eu (Europe). If you have questions or comments on the use of cookies, contact us by e-mail privacy@homelovers.pt.

2.2. Google Analytics
This site uses Google Analytics, an Internet traffic analysis service provided by Google, Inc., 1600 Anfiteatro Parkway Mountain View, CA 94043, EUA ("Google"). Google Analytics uses cookies to help us analyse how you use this site. The information generated by the cookie on your use of the site are transmitted and stored by Google on servers in the United States. Your IP address will by truncated by Google in an EU Member State or other EEA State before being transmitted to the USA. Only in exceptional situations will your full IP address be transmitted to Google servers in the United States and truncated there. Google will use this information with the purpose of assessing your use of the site, compiling reports on the activity on the site for site operators and providing other services related to the activity of the site and the use of Internet. Google will not associate your IP address to any other data kept by Google. You may prevent Google from gathering information (including your IP address) through cookies and processing that information and in order to do so you must use this plugin in your browser and install it: http://tools.google.com/dlpage/gaoptout
Additional information on the terms and conditions of use and data privacy may be found in the terms of service of Google Analytics (https://www.google.com/analytics/terms/pt.html) or in the General Privacy Policy of Google Analytics (https://support.google.com/analytics/answer/6004245?hl=pt). Please note that on this site Google Analytics is complemented by "GAT. anonymizeIp (); " to guarantee the anonymous collection of IP addresses (IP mask).

2.3. Plugin AddThis
Our site also uses a social bookmarking plugin known as "AddThis" that is provided by Oracle Corporation, 500 Oracle Parkway, Redwood Shores, CA 94065 ("Oracle"). Through AddThis, Oracle also provides us with t Web Analytics services. AddThis uses cookies to implement the functionality described. Oracle collects data such as your IP address or your behaviour on our site and complies anonymous reports on the activity of the site. This information will be used by Oracle with the purpose of serving it with segmented advertising. Oracle may transfer the information gathered for its servers or third parties outside the EU/EEA.
More details on the categories of data collected and processed are available at http://www.addthis.com/privacy
You may object to the collection of data by Oracle by following the instructions at http://www.youronlinechoices.eu/.

Purposes for which we use your data
We use your personal data to make this Website available to you as a user, to generate use-related statistics, to improve and develop this Website, to provide you with real estate mediation services, to reply to requests and message, to send you our newsletter if you have subscribed, to contact you about properties that may interest you and to analyse your aggregated data with the purpose of analysing our business.

Types of users
When we gather personal information, we are transparent about the way we use it. We do this through our site, apps, Facebook, Instagram, and blog.
Whenever we request your simple data, we tell you why we made this request. Example:
Request for information on HomeLovers properties
Requests to book visits to HomeLovers properties
Requests for real estate mediation by the owners and / or legal representatives
You can choose to be an authenticated user or an anonymous user, we explain the difference below:
If you choose to be an anonymous user, we will only keep the start of your session (active or inactive), errors of experience on the platform, conversation with our bot Maggie, analytics actions and cookies, should you accept them.
If you choose to be an authenticated user you may enjoy the use of a personal profile on our website, or applications, where we need to collect:
Name; e-mail; you may indicate you date of birth and gender (to have the complete profile with a more personalised experience); and finally, in order to book visits, your mobile phone number for the validation of the token system.
In the event you wish to have an owner login to publicise your property on HomeLovers, we will need your legal data, for true communication, and as a legal requirement all the necessary documentation for such purpose.
At any time, you can ask any questions on the collection of certain data or information so we can help you understand or improve your personal area.

Our legal basis to process your information

Legality: consent, execution of real estate mediation contract, legal obligation, vital, legitimate and public interests.

The use of personal data is necessary to carry out management tasks arising from the commercial and / or contractual relationship with clients who have demonstrated an interest.
Obviously, these may at any time oppose the use of their data for the purposes of commercial prospection, without this affecting the execution of the contract they signed. Even though HomeLovers rarely makes contacts for commercial or marketing purposes, normally contacts are made after the end of the contract to qualify the service and their experience with HomeLovers.
The use of personal data is also necessary for the fulfilment of legal obligations, including, but not limited to, the fulfilment of Law no. 83/2017 of 18 August, which establishes measures to fight money laundering, given that HomeLovers, in certain cases, may be obliged to communicate certain facts or operations in relation to which there are signs or certainties concerning money laundering.
Should you have any doubts concerning customer care HomeLovers, you may always send us an e-mail to contact@homelovers.pt.

Is your data sent to third parties?
In some cases, in order to fulfil the service for which we were mandated (through the real estate mediation contract) by you, it is necessary to communicate to third parties the information you provided us, both personal, to complete contracts, and about properties, namely characteristics and information on the property.

How we use your information
  • We use your personal information in conformity with the relevant legislation and we can use it in the following ways:
  • We can use the personal information of the tenants or other individuals that has been provided by you to carry out our work, such as the management of leased property on your behalf.
  • We can use the contact information you provided us to respond to your requests.
  • We can use documents of proof of identification to comply with the regulations and legal requirements as a condition to fulfil our real estate mediation contract.
  • We can use personal financial information to assess your eligibility in the real estate mediation process.
  • Whenever you give us your consent, we use the personal information to provide you with marketing and advertising on the HomeLovers brand. You may decide to stop receiving this information at any moment by contacting our privacy department: privacy@homelovers.pt.
  • The personal information is used to make your online experience as simple as possible – for example, by installing cookies and by personalising what you see on the site. Access www.homelovers.com/Home/GeneralConditions to obtain more information.

We can share your personal information with:
HomeLovers team to constantly improve your experience with us.
Organisations that support the products and services we provide you with.
Official bodies to detect and prevent criminal activities, such as, for example, money laundering, theft, fraud, terrorism, cybercrime.

Keep your information safe
We undertake to implement suitable security measures to protect personal information wherever it is located either manually or by e-mail. For this purpose, we can use a variety of mechanisms, depending on where the information is stored. Our whole team received training so they can act in accordance with the GDPR and the safety of your data, which is so important to us.
In addition to this our site and application have:
Encryption in transit (TSL 1.2 – https plus the certificate - minimum sha256) and encryption at rest (the data base is encrypted at the server)
Azure is PCI compliant – it is therefore certified that they do not keep the information that goes through their server.

Your rights
The rights on your personal information are yours exclusively and for this reason its control is also in your hands. In addition to our duty to always guarantee that this information is precise and truthful, your control over your personal data is also guaranteed by the following rights recognised by law:

Right of access - any person is entitled to confirm whether we are processing personal data that concerns them and are entitled to access such data. Right of rectification and erasure: the holder of the data is entitled to request that inexact data be rectified or, if necessary, request it be erased when such holder considers it is no longer necessary for the purposes for which the data was collected, among other reasons.
Right of opposition - in certain circumstances, and for reasons linked to your particular situation, you may oppose the processing of your data. In this case, your personal information will no longer be processed for the purposes to which you have shown your opposition, unless on compelling legitimate grounds, or when exercising or defending possible complaints, we shall keep them duly blocked during the corresponding time periods, as long as there are legal obligations in force.
Limitation right - likewise, the holder of the data may acquire a limitation of the processing of such holder’s personal information, notwithstanding its conservation while the precision or lawfulness of the processing of their data is being challenged, for the exercise or legal defence of their rights, or until it is ascertained that the legitimate motives alleged for the processing following the opposition prevail over their rights and interests.
Right of opposition vis-à-vis mailing of advertising - in conformity with the norms in force, if you do not want your data to be processed with the purpose of commercial prospection, that we consider a legitimate interest of our activity, you can inform us of such intention. In all our communications, we provide you with the information for you to exercise your rights in an easy and simple manner.
Right to portability - in certain circumstances the holder of the data may request the portability of the data such holder provided us with to another data controller. In the case you have given us your consent for any processing, you may revoke that situation at any time, without this affecting the lawfulness of the data processing based on the aforementioned consent when signing your contract and corresponding legal consequences.

In the case you have given us your consent for any processing, you may revoke that situation at any time, without this affecting the lawfulness of the data processing based on the aforementioned consent when signing your contract and corresponding legal consequences.

How long we keep your information
We only store your personal information as we need it to be able to use it for the purpose, and according to the legal basis of data processing, under the terms of the applicable law. Therefore, we shall keep your personal information as long as there is a contractual and / or commercial agreement between us, and also with the purpose of keeping you updated on our offers, advantages and promotions whenever you do not exercise your rights of opposition, erasure and / or limitation vis-à-vis the processing of your data.

In these cases, we shall keep the information duly blocked, without it being used in any way, while it may be necessary for the exercise or defence of complaints or while any kind of legal or contractual liability may arise from the data processing that should be met and whose recovery is necessary for that purpose.
We shall make every effort to keep your information as long as it is necessary for our legitimate business interests or for legal reasons. Subsequently we shall erase it in a safe manner. If you wish us to erase your information, contact us at privacy@homelovers.pt

If you have any more questions about your personal information, contact us by e-mail at privacy@homelovers.pt.
For any questions not related to your personal information, contact us at contact@homelovers.pt.

Version 2.0 – 1 August 2018